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FAQ

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How can I place an order on JewlSangam?Placing an order is very simple just click on the product you like from the website either note down the SKU code or send them to WhatsApp number or place a order through the website and our customer support executive will contact you with in 24 hours.
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What is the guarantee of the metal I am buying from JewelSangam?Every product comes with the highest level of guarantee as every product is BIS certified ( BIS is a government assurance that checks the jewelry and only put hallmark to that jewelry who passed their standards. Additionally to this, you will also get a brand card with it which has all the details about the products specifications, buyback, and exchange values
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What is the guarantee of the stones ? Are they genuine or not?Every stone comes with a certificate of GIA and IGI which are two of the most reputed International Private laboratory in the world.
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Do I need to pay the whole amount in full while placing the order?No, you can just pay the 10% of the estimated bill upfront and our team will give you the exact date and time when your product will be ready, once it is ready we will call you and you can come and collect the product from our office and pay the rest amount in full over the counter.
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What if I didn't like a design if I have given an order For?we always manufacture the jewelry after your complete satisfaction and your confirmation, but still If it's under the situation that the manufacturing process can be stoped you can cancel the order at any time, But if it cants you can get your 100% money-back just deducting the making charges and the government taxes
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Why I should go for Jewel Sangam apart from other jewelry brands?Other jewelry brands and jewelers store some regular in trends stocks for which there fixed costs increases like various staff salary , showroom maintainance costs, inventory costs and other such costs , thus customers, in turn, has to pay more, on the other hand, we don't hold any inventory so we can customize 100% as per your requirement and gives direct benefits to the customer.
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What if I want to create some design apart from the available on the website?No worries we are always there to help you out , customer satisfaction and expectations are the driving forces for us, just reach out to us on our customer support number +91-7055202222.(call & whatsapp).
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Why jewelsangam is going for this kind of business model?We belive jewelry is your statement which reflects the persona of oneself so it should be unique and not like just go and buy what available in the market.
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Why jewelsangam doesn't give any kind of scheme or promotion?Everyone knows promotion are not given by a store from his pocket to the customer instead they charge high making charges and gives few benefits to customers, customer feel like they have been given extra benefits for doing purchase ,as we directly manufacture as per the customer requirement we sale product at a very fewer margins, so we directly gives benefit and we don't need any kind of such promotion and schemes
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Is there any customer loyalty program at jewelsangam?Yes, we know customer trust is the hardest thing to earn so we always belive to give them something extra ,So we have a lifetime customer loyalty program 500 Rs - For sale of INR 50000 1000 Rs - For sale of 50001- 100000 INR 2000 Rs - For sale of 100001-200000 INR 5000 Rs - Above 200001 INR [3:45 PM, 11/7/2020] Abc: Currently we don't ship the products to any location, customers has to collect the product from our office [3:47 PM, 11/7/2020] Abc: Payment method
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What payment methods are accepted at jewelsangam?we accept all the standard payment methods , such as 1 Bank transfer 2. Credit/debit card 3. UPI
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What are the delivery process? do we have a delivery option at our location?Currently we don't ship the products to any location, customers has to collect the product from our office.
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